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A. Create a shift change request (Details)
B. Track the created shift change request (Details)
Please contact Terra's Customer Service Department to activate this feature.
In case an employee needs to register for a shift on a day that has not been scheduled or requests to change an already scheduled shift, they can use the system's shift change request function.
*Note: Employees can only submit a shift change request via the mobile app.
A. Create the shift change request
1. For customers using regular shifts
Thứ tự thao tác:
Working Time > Working > Icon 
on the day you want to request a shift change > Change shift > Select the shift to be changed > Enter reason > Select approver > Confirmation
Note:
-
For days that employees have not been scheduled, after clicking on the icon
, the system will also display the option [Request for changing timesheet plan]. -
Employees can not create a shift change request for days that have already had other requests (leave, business trips, overtime).
-
If an employee has both a request for changing timesheet plan and a shift change request for the same day, the shift change request will override the request for timesheet plan.
-
If an employee submits a request for changing timesheet plan and then a shift change request for the same day, the system will display the standard working hours of the changed shift on the employee's timesheet.
-
If an employee submits both an attendance time adjustment request and a shift change request for the same day, the system will record the result of both requests.
-
Weekly days off/holidays will not have an adjustment button → If a weekly day off/holiday has not been scheduled by the manager in advance, the employee will not be able to create a shift change request on these days.
2. For customers using split shifts
Steps:
Working Time > Working > Icon on the day you want to request a shift change > Change shift > Icon 
> Detailed operation as per the notes below > Enter > Select approver > Confirmation.
Chú thích:
Trường hợp |
Thao tác |
Ảnh minh họa |
Register for the additional shift |
Leave the first box empty, select the shift to register in the second box |
|
Change the assigned shift to another |
Select the assigned shift in the first box, choose the shift to switch to in the second box |
|
Delete the assigned shift |
Select the assigned shift in the first box, leave the second box empty |
|
Note:
-
For days that employees have not been scheduled, after clicking on the icon
, the system will also display the option [Request for changing timesheet plan]. -
Employees can not create a shift change request for days that have already had other requests (leave, business trips, overtime).
-
If an employee has both a request for changing timesheet plan and a shift change request for the same day, the shift change request will override the request for timesheet plan.
-
If an employee submits a request for changing timesheet plan and then a shift change request for the same day, the system will display the standard working hours of the changed shift on the employee's timesheet.
-
If an employee submits both an attendance time adjustment request and a shift change request for the same day, the system will record the result of both requests.
-
Weekly days off/holidays will not have an adjustment button → If a weekly day off/holiday has not been scheduled by the manager in advance, the employee will not be able to create a shift change request on these days.
-
Employees can submit multiple shift change requests for the same day; the latest approved request will determine the shift displayed on the employee's timesheet.
B. Track created shift change request
Employees can review their created shift change requests on the [Adjustment] screen by following the guide below.
1. Track on the mobile app
Note:
Working time > Adjustment > View created requests
2. Track on the website
Note:
-
Employees can delete a pending shift change request:
Mobile app interface
