[2023 Version] Set up check-in/check-out reminder
Main content:
A. How check-in/check-out reminder work (details)
B. Set up check-in/check-out reminder (details)
Please contact terra team to activate this function
To help employees avoid forgetting to clock in/out, the admin or authorized users can set up clock-in/out reminder notifications in the system. These reminders will be sent to employees' phones via the app.
A. How the check-in/check-out reminder feature works
The system can send reminder notifications based on the setup — for example:
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Before or after the check-in time (by … minutes)
-
Before or after the check-out time (by … minutes)
This helps make sure employees don’t miss their clock-in/out time.
When this feature is turned on, the system will detect who needs to receive the reminders (all company employees) and prepare to send the notifications according to the setup.
However, from 00:00 (midnight), the system checks every 15 minutes and sends reminders based on the company’s standard working schedule (start and end time).
So, to make sure the reminders work as expected:
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If your company’s working hours start and end at times that are multiples of 15 minutes (like 08:00, 08:15, 09:00…), it’s best to set the reminder time at a multiple of 15 minutes.
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If your company’s working hours start or end at odd times (like 07:55, 08:10…), it’s better to fix a reminder time that is a multiple of 15 minutes and calculate the reminder (before/after check-in or check-out) based on that.
In future updates, this feature will be improved to send reminders with better timing.
Example:
1. Company A:
Standard working hours: 08:00 - 17:00
Possible cases:
Setting |
The reminder time is set within the system’s checking intervals (every 15 minutes) |
Expected reminder time |
Actual reminder time |
Explanation |
Send reminder 30 minutes before check-in/out time |
O |
07:30 and 16:30 |
07:30 and 16:30 |
Correct as requested |
Send reminder 30 minutes after check-in/out time |
O |
08:30 and 17:30 |
08:30 and 17:30 |
Correct as requested |
Send reminder 15 minutes before check-in/out time |
O |
07:45 and 16:45 |
07:45 and 16:45 |
Correct as requested |
Send reminder 15 minutes after check-in/out time |
O |
08:15 and 17:15 |
08:15 and 17:15 |
Correct as requested |
Send reminder 10 minutes before check-in/out time |
X |
07:50 and 16:50 |
08:00 and 17:00 |
According to the setup, the reminders should be sent at 07:50 and 16:50.However, since the system only checks every 15 minutes starting from 00:00, the times 07:50 and 16:50 will be skipped.The notifications will only be sent at the next check times - 08:00 and 17:00. |
Send reminder 10 minutes after check-in/out time |
X |
08:10 and 17:10 |
08:15 and 17:15 |
According to the setup, the reminders should be sent at 08:10 and 17:10.However, since the system only sends notifications every 15 minutes starting from 00:00, the times 08:10 and 17:10 will be skipped.The notifications will instead be sent at the next check times - 08:15 and 17:15. |
2. Company B:
Standard working hours: 07:55 - 16:55
Possible cases:
Setting |
The reminder time is set within the system’s checking intervals (every 15 minutes) |
Expected reminder time |
Actual reminder time |
Explanation |
Send reminder 15 minutes before check-in/out time |
X |
07:40 and 16:40 |
07:45 and 16:45 |
According to the setup, the reminders should be sent at 07:50 and 16:50.However, since the system only checks every 15 minutes starting from 00:00, the times 07:40 and 16:40 will be skipped.The notifications will only be sent at the next check times - 07:45 and 16:45 . |
Send reminder 15 minutes after check-in/out time |
X |
08:10 and 17:10 |
08:15 and 17:15 |
According to the setup, the reminders should be sent at 08:10 and 17:10.However, since the system only sends notifications every 15 minutes starting from 00:00, the times 08:10 and 17:10 will be skipped.The notifications will instead be sent at the next check times - 08:15 and 17:15. |
